If you have provided your own measurements, you are responsible for these being accurate and Battersea Carpets accepts no liability if the floorcovering does not fit. Therefore, please make sure that these are correct at the time of ordering to avoid any issues upon delivery or when the floorcovering is fitted.
Alternatively we can provide an estimated price prior to measuring. An estimated price will be approximate based on the sizes you provide us with and cannot be taken as a quotation. An exact quotation will be provided when we carry out a site survey/measure.
Quotations:
All quotations and orders are on the basis that the subfloor is suitable for fitting the flooring you have selected without additional work. It is your responsibility to ensure that this is the case. If any damage is caused to the product as a result of your subfloor being inadequate, all costs associated with remedying the subfloor and replacing any product are solely your responsibility unless we carried out a survey,
Product guarantees:
We are responsible for ensuring that the products we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by us or the manufacturer. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees.
Payment:
The total amount shown on the order/receipt is due and payable to Battersea Carpets in full before the supply of all or any part of the goods and the services charged thereon. Payment must be received 24 hours before installation.
PLEASE NOTE THAT THE FLOORING WILL ONLY BE RELEASED AFTER FULL PAYMENT HAS BEEN MADE. IF PAYMENT HAS NOT BEEN MADE BEFORE THE DAY OF FITTING WE WILL BE UNABLE TO CARRY OUT THE FITTING.
Appointment times and dates:
Fitting appointments are estimates only and are made in good faith, but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. Time is not of the essence. We cannot accept liability for delayed arrival of the fitter.
Appointment times of either AM (8-12) or PM (1-5) will be given. Due to the nature and unpredictability of the work involved we cannot give a more precise time and exact arrival and duration times cannot be guaranteed. We cannot accept liability for delayed arrival times or prolonged fitting times.
Should you need to cancel a fitting appointment please provide us with at least 1 working days notice otherwise a cancellation charge will apply. Should the fitter be unable to gain access at the appointed fitting time a separate call out charge will be applied to make a new fitting date.
Furniture:
Please note our prices do not include the moving of any furniture. We kindly ask you to remove all furniture from areas to be fitted before we arrive. If required we can move furniture and a separate charge will be applied. We only move larger items such as sofas and tables, we do not move personal belongings, clothing, ornaments and other small items. Wardrobes, cabinets etc. must be emptied of all contents if we are to move them. We kindly ask you to move all smaller items out of the room before we arrive and we will move the larger items where a separate charge has been applied. We do not accept responsibility for any damage to furniture or electrical equipment that we move. Please be sure if you are replacing furniture not to drag heavy items across newly fitted carpets as this may cause them to loosen and ruck and a re-stretch may be required which will incur a minimum call out charge. Dragging heavy furniture across newly fitted floor-coverings may cause marks or tears which will be irreparable.
Appliances:
Our prices do not include moving any appliances. We kindly ask you to move all appliances out of areas to be fitted before we arrive. If required we can move appliances and a separate charge will be applied. All appliances to be moved where applicable must be fully unplumbed and ready to be moved. We do not accept responsibility for any damage to appliances that we move. Please be sure if you are replacing appliances not to drag them across newly fitted floor-coverings as this may cause them to mark or tear and this will be irreparable. Dragging appliances across newly fitted carpets may cause them to loosen and ruck and a re-stretch may be required which will incur a minimum call out charge.
Old carpets/floor-coverings:
Our prices do not include uplifting and disposing of old carpets and floor-coverings. We kindly ask that you have all carpets/floor-coverings removed before we arrive. If required we can uplift and dispose of old carpets and floor-coverings and a separate charge will be applied.
Damage and scuff marks:
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of two weeks is recommended. Neither Battersea Carpets nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
Pile Pressure & Shading:
All carpets, especially with plain grounds, are liable to shading, i.e. to show light and dark patches arising from unequal crushing of the pile surface. No action by the Company can prevent these tendencies which are inherent in all pile fabrics. The Company cannot accept any responsibility for complaints arising from these effects.
After sales service:
All carpets, especially with plain grounds, are liable to shading, i.e. to show light and dark patches arising from unequal crushing of the pile surface. No action by the Company can prevent these tendencies which are inherent in all pile fabrics. The Company cannot accept any responsibility for complaints arising from these effects.
ALTOUGH WE TAKE THE UPMOST CARE DURING FITTING THERE CAN SOMETIMES CAUSE DAMAGE TO SKIRTING BOARDS. HOMEFLOOR UK LTD WILL NOT BE RESPONSIBLE FOR MINOR DAMAGES CAUSED DURING FITTING.
